"We had an incident where the robber slipped a note but the teller could not read it. The robber was not wearing any type of disguise so the teller did not initially catch on to the fact that she was being robbed. Have you ever encountered a situation where the note was not legible? How was it handled?
We do not want to anger a robber unintentionally by not complying. On the other side, we do not want to offend a legitimate customer by assuming it's a robbery note. How would you approach clarifying their intentions?"
Our management doesn’t want us to do any training on the warning signs of internal fraud. They have stated that if we don’t talk about it staff won’t consider embezzlements. Besides they tell us something like this won’t happen here!
"What is the recommended schedule for the self-testing of your alarm system's communication to the monitoring center (i.e. landlines and/or cell back up)? The alarm system vendors seem to be all over the place on it."
You have stated in your programs, 'No MOCK Robberies'. What if we have a video of a mock robbery with an impatient note-passer who does not show a gun? Would this be okay to show employees and branch security officers?
We have decided should we have an internal embezzlement, we will just turn it over to law enforcement. Wouldn’t this be the best way to handle this problem?
Is the term “Equal Housing Lender” on our website sufficient or should we actually have the “Dog House” logo?
I had a question regarding our website. We were wondering if we should have "Officer's" names on the website for each branch. I've kind of struggled with this one because they've been on there a long time and it seems most other banks have some staff on their sites, but is that opening us up to risks?
I am a security officer for a financial institution. We had a robbery where a gun was shown to the victim teller. Today she entered my office to tell me that she saw the robber last night in a local store. Did she or didn’t she? How should I proceed?
I am working next to a man who told me he purchased a new gun. He was talking about how much fun it would be to chase the CEO across the parking lot. Two years ago, he survived an active shooter incident.
What is happening to Sarah? She was always so friendly! The last two months she has been a bear to work around. Today Sam said his dog had died, and she told him to “suck it up!”