Should we have an outside consultant conduct our assessments?
If I recognize the voice of my account holder over the phone why do I still need to verify their identity.
How often should we conduct a physical security assessment of our locations?
I hear about phishing all the time but what is this new thing called smishing and do I need to be concerned?
I have never heard of CPTED. Is it a new concept?
Are there really things we can do to make our office less of a target?
Is there a regulation or bank security requirement stating that a phone be located inside the vault?
We have a customer who had a fraud alert on her card for one transaction. She told the fraud center that it was not fraud. Her card was reopened. Now she turned in a dispute for 2 transactions (one is the same she said was not fraud, the other is from the same place) claiming that these are fraud. Do we file the dispute for both? Do we deny both because she said the first one wasn't fraud?
We’ve heard cyber incidents are increasing. How is this happening, and how does it affect our customers and bank?
If the customer fell for a scam, then they are the ones who take the loss, right? That’s how we have always operated.