Debit card fraud claims: we currently require the member to complete a CUNA affidavit, cardholder dispute forms and provide a police report. Does this practice now cease as we know it? This is in regards to Reg E.
What are the REG E rules concerning a delay by the cardholder of not reporting a lost/stolen card and additional transactions were processed? Example: Affidavit states card stolen 04/10, but blocked on Network 05/18.
Are financial institutions required to send provisional and/or final credit notices to customers with ACH disputes under Regulation E? I'm asking because I have noticed that several banks are merely just crediting the customer's account without sending any type of notice to the customer. Also, when a customer disputes an ACH transaction under Regulation E, is the customer required to fill out an Affidavit Under Penalty of Perjury or is just a letter from the customer okay to dispute the ACH transaction?
Our policy is to request that customers submit their Reg E fraud claims in writing for signature based transactions on check cards. If the customer does not submit their claim in writing within ten days of being asked to do so, what is the time frame we must adhere to once the written claim is received? If the affidavit is received after the tenth day, does credit need to be issued within 24 hours of receiving that claim or do we have until day 90 to issue provisional credit?
Should we allow a foreign bank client to complete an ATM affidavit for a claim against our bank or refer the non-customer to their bank for the Reg E claim?
Do we need to follow the Reg E rules when a customer signs an affidavit for unauthorized or revoked ACH debits? We currently issue immediate credit once the affidavit is completed. Should we be doing something different? Do we need to use the Reg E guidelines or just the NACHA guidelines?
Should we pay an unauthorized withdrawal claim if the suspect is the customer's estranged wife? Customer has completed the affidavit naming the suspect as his wife. Local law enforcement has advised they will not file a case because of community property.
My question concerning Reg E is....Are we allowed to charge the customer for furnishing an affidavit and acquiring signature claiming unauthorized ACH charge?
Regarding Positive Pay services: Is an additional Affidavit of Fraud necessary when the customer has signed an authorization to return items due to fraud? We have a customer on a Positive Pay system, and have asked them to sign an affidavit as well.
Question: We have a customer who wants to "protest a check." Can you explain this?