Customer disputes a charge initiated on the Internet and has possession of their electronic device. The card is not lost or stolen. We sent in the dispute and were informed the transactions could not be charged back because the merchant and cardholder utilized secure debit. Do we still have to reimburse our customer?
According to Regulation E, Financial Institutions have 10 business days from their date of notification to issue provisional credit for a dispute. In cases where the customer closes their deposit account before their provisional credit is issued, what is the proper procedure for issuing this credit? Should the account be reopened and explain to the customer that we have rights to withdraw that credit for up to 45 days?
We are getting ready to open accounts online. Do we require the signature card printed, signed, and returned to bank? Many banks do not. What are the legal concerns if we do not have a signature on file?
What are the benefits of offering remote check printing services to commercial clients?
Can a client be charged an overdraft fee for a reoccurring payment using a debit card if it overdrafts the account?