Email is such a terrific tool, but sometimes the shear volume of internal email messages can be overwhelming! Can you offer any suggestions for making internal emails less intrusive and time-consuming?
A customer filed a dispute that does not qualify as a Reg E dispute but we are going to file the claim as a courtesy due to the fact that there is no valid phone number for the merchant and emails are not returned. We are not giving conditional credit during the investigation. Are we required to send the customer any written notice that we received his claim but he will not be getting conditional credit during the course of our investigation? He has verbally been told the above. We are unclear on this as the requirement to send notification of conditional credit is outlined in Reg E but yet this is not a Reg E dispute.
I know that under Reg E business clients are not covered. However, I am confused as to what the bank's liability is with respect to Visa's Zero Liability policy when receiving a dispute for a business client that was run on the Visa network.
What is hot? It is more than the weather in the country. Mobile Capture seems to be on everyone's mind. Be it Commercial Capture for mobile businesses or consumer capture for the digital native and their on-the-go smart phone world. As a financial institution, do you have a virtual strategy or are you making your technology decisions without a plan or roadmap? Are you making your technology decisions one at a time and then looking back and wondering why things don't integrate or even work they way you expected them to work?
According to Regulation E, financial institutions have 10 business days from their date of notification to issue provisional credit for a dispute. In cases where the customer closes their deposit account before their provisional credit is issued, what is the proper procedure for issuing this credit? Should we reopen the account and explain to the customer that we have rights to withdraw that credit for up to 45 days?