Are internet banking and billpayer activities subject to Regulation E? I would assume so, but they do not appear to be specifically cited.
We have a customer who filed several Reg E claims. During our investigation we referred the claim to our Security Director who wanted to meet with the customer to discuss the possible identification of a party caught on video. The customer has not returned numerous phone calls and e-mails. Can we refuse the claim for lack of cooperation on the customer's part?
What is our recourse when a customer has filed multiple Reg E claims within a short period of time?
I have a debit card dispute on 52 transactions (all from the same merchant) with dates ranging from 9/26/10 thru 11/21/10. This customer states that the merchant contacted her about the possibility of fraud on 11/19/10. On that same date, she contacted our bank and had her card cancelled. She did not file a dispute with us until 1/26/11 because she claims she has been working with this merchant to resolve the dispute. My question is, what date should be used in determining the 60 day statement guideline for provisional credit? Should we consider 11/19/10 as the notification date, or 1/26/11?
A business debit cardholder filed a dispute. Since businesses are not covered under Reg E, what time frames apply? Do I need to have it resolved in 5 days, do I give them provisional credit? I am uncertain what rules to follow!