We are thinking about adding loan notices (i.e. pmt notices/past due notices/ maturity notices/ rate adjustments/ etc.) to our list of items that a customer can sign up to get electronically. We already do it for deposit products (stmts and such). I realize I need to consult the applicable lending regs, most of which I believe defer to the esign act and allow for electronic delivery, but I'm just wondering if I'm missing something. I guess I'm a little nervous about sending someone's past due notice electronically even if they have to elect to receive it and confirm that they can (call me cautious). Is there anything else I need to watch out for? I am happy to do my own research but if you know of any prohibitions or can point me to something I'm missing, I would appreciate it.
Does the Durbin Amendment (Dodd-Frank Act) require all banks to adopt PIN-debit (versus signature) transaction technology?
We have a customer who has disputed a POS transaction that he DID authorize, but it turned out to be a scam. Since he did authorize the transaction, under Reg E, it is not considered an unauthorized transaction. Is this correct? I know that VISA has its own set of rules. Do you know if we are required to give him provisional credit according to VISA regs?
How long should I keep fraudulent debit card claims?
If a provisional credit is reversed because the customer contacts the bank and acknowledges the charge, is the bank required to monitor the account for 5 business days?