What is our recourse when a customer has filed multiple Reg E claims within a short period of time?
I have a debit card dispute on 52 transactions (all from the same merchant) with dates ranging from 9/26/10 thru 11/21/10. This customer states that the merchant contacted her about the possibility of fraud on 11/19/10. On that same date, she contacted our bank and had her card cancelled. She did not file a dispute with us until 1/26/11 because she claims she has been working with this merchant to resolve the dispute. My question is, what date should be used in determining the 60 day statement guideline for provisional credit? Should we consider 11/19/10 as the notification date, or 1/26/11?
A business debit cardholder filed a dispute. Since businesses are not covered under Reg E, what time frames apply? Do I need to have it resolved in 5 days, do I give them provisional credit? I am uncertain what rules to follow!
There was a question in the Infovault about charging non-customers a fee for performing a cash advance when using a VISA credit card, which appears to be prohibited per VISA participation rules. However, would there be any issue with charging an ATM surcharge to all non-customers making cash advances at an ATM using a credit card (so long as an onscreen notice for the amount of the surcharge allowing the customer to cancel, was present)?
Does a Reg E claim need a written customer signed statement to be keyed out to the other institution/merchant?