If a customer has electronic statements, is the bank obligated to provide, at no charge, a printed statement to the customer upon their request?
A Q and A dated 10/26/09 by Richard Insley "E-Statement Agreement" states the following,"Although you are free to require e-statements as a condition of a new product, you can not require existing product-holders to relinquish paper statements and accept e-delivery." What regulation does this statement come from?
We have received several ATM REG E disputes stating that the "ATM" they used dispensed counterfeit currency. All of my usual contacts at peer banks and the ABA are extremely divided on whether these are REG E disputes or not. Just looking for more advice....
If a financial institution supplies Visa debit cards to customers and uses the Visa network, according to Visa the card holder has no liability for a fraudulent transaction unless it is PIN based, so would consumer liability be determined by Reg E or Visa? If Reg E overrules Visa guidelines in determining consumer liability how can Visa advertise zero consumer liability?
We have recently started offering ATM and Check cards to our consumer customers. Some of our small business account customers are now requesting an ATM and Check card. These customers are classified as business accounts on our system. Can we issue these business accounts the same card we are giving to our consumer accounts and if so, does Reg E apply to the business accounts with this card?
How exactly is NEGLIGENCE defined with regard to Reg E and unauthorized withdrawals from an ATM machine? At what point can a Financial Institution deny credit? For example, customer uses a foreign ATM, then leaves the device in the ATM resulting in an unauthorized person withdrawing funds. The police will not investigate because they consider the customer negligent. Do we have to reimburse the customer?
Some of the Personal Bankers at our institution are also licensed to sell annuity products to our customers. Very shortly, we will be updating our technology at the Personal Banker desks which will allow them to take and process deposits for our customers. We now find ourselves in somewhat of a dilemma; we know we need to display the FDIC sign at these workstations but know we cannot display this sign where the annuity products are sold. Any guidance on how we can handle both of these types of transactions (sell annuities and take deposits) at one desk and comply with appropriate regulations?
Regulation E is one of the older consumer protection regulations on the books. It dates back to the 70's. Except for a few issues, it has not seen significant change for decades.
What are the specific regulations covering Internet banking?
A mother gives a son her ATM card and her PIN to use. The son and his wife steal the card a week later and over the weekend withdraw $951.00 from the mother's account. The brother, who is not on the account calls to report the card lost and the card is placed on hot card status. The CSR is a neighbor and insists we give her money back immediately. Does the bank have any basis for not returning the money when according to REG E it was reported within the time frame? Is there any way that we can use the fact that we were told that the mother had previously given the son her card and number? Where can I find more information concerning the liability of the bank in such cases?