Are business VISA debit card disputes covered under Reg E? Are financial institutions obligated to accept claims?
We have a husband and wife that are getting a divorce. The wife used the husband's debit card and now he wants to dispute the charges. We submitted the charge back and provisional credit was denied. We received documents from the merchant verifying the card info. Do we need to give him his money back and take the loss?
We have a customer that wanted to dispute a debit card Visa transaction while it was in presentments. We held the dispute until it posted. I know with Reg E the dispute starts when posted. Does the same apply with the Visa Rules?
We issue MasterCard debit cards. If a customer disputes a transaction where a PIN was used per Reg E and MasterCard, can we assess the $50.00 dollar liability? Card wasn't lost or stolen.
Can you restrict access to a debit card, if you are unable to get a hold of a customer and need a phone and address update?
A friend received a letter from their banking institution which informed that they would no longer offer debit cards on business accounts because of changes to Dodd-Frank. I am not aware of this. What Regulation is changing?
I know that under Reg E business clients are not covered. However, I am confused as to what the bank's liability is with respect to Visa's Zero Liability policy when receiving a dispute for a business client that was run on the Visa network.
We have accounts that have debit cards. Can we still make a requirement that restricts paper statements from being delivered? Can we make it a requirement to have e-statement or none?
Are Health Savings Accounts tied to debit cards covered by Reg E?
Do we need the A-9 form for HSA accounts? Our HSA accounts are housed on the deposit side and debit cards are issued. However, I know that we do not charge overdraft fees on these accounts, so I am thinking that the A-9 is not necessary? Is that right?