11/09/2009
At our credit union, we offer visa debit cards. If a member loses the card or it gets stolen, are we liable for returning all fraudulent funds back to the cardholder, or are we liable for only a certain amount?
09/21/2009
Are Reg E disclosures required when lost, stolen, or damaged debit cards are reissued to customers?
07/13/2009
If an authorized signer on an account already has an ATM card, can we automatically issue them a debit card? Can an authorized signer come and order a debit card, or would the owner of the account have to come order it for the authorized signer?
06/15/2009
Our debit cards have the Visa logo. On the Visa website they advertise zero liability. Does this mean our customers are excluded from the $50.00 and $500.00 liability?
05/11/2009
The bank recently received a flyer from Visa. It stated that the State Unemployment Agency will be issuing Debit Cards for those individuals who receive unemployment benefits. It also stated that banks must honor these cards, even if the holders are not customers of the bank, and they cannot charge a fee for the cash advance. Is this correct, we must honor the card and cannot charge a non-customer transaction fee?
02/16/2009
While reviewing a suspect fraud journal I noticed suspicious activity on one of our customer's debit cards. Only after contacting the customer did we learn the card had been left in a restaurant ten days earlier. The customer knew they had left the card, but failed to report it as lost or stolen. Are we responsible for charges incurred ten days after the customer was aware they had lost the card?
10/20/2008
Can a bank require that a customer maintain an average daily balance in there account in order to have access to a debit card?
09/22/2008
Does the bank have to provide a notice outlining the action taken and/or results of the investigation as Reg E requires on debit card disputes when a customer reports an ACH transaction as unauthorized or disputed?
09/08/2008
I have a customer that opened three accounts, one for each of her children as they receive Social Security direct deposit benefits. The mother is the signer on each account and the individual child was added as an owner only because they are only nine, eleven and seventeen years of age. The mother wants debit cards in the children’s names so she can keep the account straight as to where she is pulling the money from. Can we issue debit cards to a minor and if so, would the mother have the legal right to use them? How would it be handled if the child’s card was used and they wanted to dispute the transaction?
09/08/2008
What are the rules regarding sending unsolicited debit cards? Are we allowed to send existing customers unsolicited debit cards and if so, what disclosures are required?
