09/01/2008
Reg E says that the customer is liable for $50 if they notify us within two days of knowing the card was lost or stolen, $500 after two days and so forth. What if the card was not lost or stolen and the customer has the card, but they have unauthorized transactions they are disputing? What type of liability do they have if they can’t claim the card was lost or stolen?
09/01/2008
Do consumers who are non resident aliens have the same protections under Reg E as US residents?
08/11/2008
If a customer uses his or her MasterCard debit card over the internet to make a purchase of services and then notifies the company to cancel their services, but they continue to debit the customer’s account how should this be handled? What Reg would this fall under?
06/02/2008
We have an item that posted to a customer's account that came through via what appears to be a paper item, although it posts as an "electronic image". However, it seems pretty obvious that the company took the customer's account information, probably via phone, and created a check for a payment of a membership. This was recurring for about 4 months. Is this an EFT, and thus, subject to Reg E?
05/26/2008
I am going to ask a really stupid question. What is the difference between ACH and EFT? I am very new to the banking industry and these two topics confuse me.
05/12/2008
I am new to Reg. E and I had something come up that I am unsure how to address. If an unauthorized transaction does not clear an account yet charges an overdraft fee, is the fee covered under Regulation E?
02/25/2008
I'm a banking newbie and I need to know if debit card transactions are considered EFT transactions. Is Reg E what determines consumer liability for fraudulent debit card transactions?
02/25/2008
What is the longest amount of time we can take before giving the customer final credit or declining their request with fraudulent transactions on a debit card after provisional credit has been given?
02/18/2008
My question is regarding Reg E concerning the placement of stop payments on ACH items. I was told that stop payments need to be placed indefinitely. I would think this would be up to the customer. Why would it be regulation to place a stop indefinitely without a known dollar amount, especially if you continue business with the payee? If the amount is not available all transactions from the payee will be returned. How true are these statements concerning stop payments on ACH transactions?
01/21/2008
Our institution provides merchant credit services to local businesses. When conducting a compliance audit of Reg E, do the receipts that our merchants provide to their customers fall under section 205.9 of the Reg for auditing purposes?