Some of the Personal Bankers at our institution are also licensed to sell annuity products to our customers. Very shortly, we will be updating our technology at the Personal Banker desks which will allow them to take and process deposits for our customers. We now find ourselves in somewhat of a dilemma; we know we need to display the FDIC sign at these workstations but know we cannot display this sign where the annuity products are sold. Any guidance on how we can handle both of these types of transactions (sell annuities and take deposits) at one desk and comply with appropriate regulations?
I recently heard about an FDIC rule regarding the use of social security numbers for logins and/or passwords to access accounts online. I have tried to find more information regarding this but have been unable to come up with anything.
In a recent FDIC exam report, we were asked to develop a firewall policy. As I understand it, this will simply outline the firewalls and provide addresses. We have a schematic, but I sense the FDIC is expecting something else. Any suggestions?
I'm reviewing a website with personal products listed that include "Other Investment Services". To obtain the investment service information you must click on a link that takes you to another page that states not FDIC insured, etc. My question is that next to this product listing is the menu bar containing the "Member FDIC" logo, and I'm afraid that it may be confusing to the customer. I know that investments are to be separate from banking content, but I'm not sure how to fix this one without major changes to their web page.