What are the features of ebanking?
We are considering going paperless at our teller line, including eliminating paper receipts for customers. What compliance implications might this have?
We have a customer who disputed a POS charge and the 90-day time frame has been completed with the completion letter already sent. The merchant has provided documents showing that the customer called to unenroll on a different date listed on their dispute letter. They did tell them it takes one business cycle for changes to be made, but hung up. Do we have any rights per Reg E as an institution to charge back the disputed charge to the customer so they will need to resolve it with that merchant directly if the dispute time frame is completed? Or do we take the loss since it is after the completion date when the charge is re-presented back to us?
Are there any regulations that govern ATM card issuing for rep payee accounts (SSI/SSA)?
If the bank decides to take a loss on an ACH item and gives the customer immediate credit, is the bank still required to wait 7 business days before notifying the customer of final credit?