Our bank needs a risk assessment for Live Chat. Does anyone know where I can find one to begin working with so we don't have to reinvent the wheel?
Does an additional regulation e disclosure have to be given to a member every time a new electronic service or device is added?
A new account (joint) for an existing customer with her adult daughter was opened and had 2 signatures required for withdrawal coded on account and contract. The customer already had Internet banking and the new account was not blocked from being accessed. What is the liability of the bank for funds transferred to an individual account via internet banking?
Preparation and determination pay off for Citizens State Bank
We offer eStatements to customers, and send an email when the statement is available. Do we need to revert to paper statements in either of the two following situations? (1) If the email bounces back, (2) the customer does not access the e-statement? Do we increase our liability in any way if we do not monitor for either of these scenarios?
We had a customer book a two day hotel reservation through a popular hotel booking website with their VISA debit card. When the customer arrived at the hotel they were not satisfied and did not believe the hotel was as advertised on the website. The customer called the hotel booking website and they offered to refund her the money and find her another hotel. The customer said they would stay in the hotel for one night and accept the refund for the second night. The customer only stayed in the hotel for one night but was charged for the two nights. When she called the hotel booking website back they claimed that they had no record of the incident and would not refund the money. My question is do we have chargeback rights on this item or is there no error because the customer initially authorized that amount when they made the reservation?
Customer disputes a charge initiated on the Internet and has possession of their electronic device. The card is not lost or stolen. We sent in the dispute and were informed the transactions could not be charged back because the merchant and cardholder utilized secure debit. Do we still have to reimburse our customer?
During one of our recent exams, it was suggested by the examiners that we open accounts online (which surprised us); they would like us to phase out our brokered deposits and felt we could replace these deposits by opening accounts online. I have been trying to gather some information on what is involved in opening accounts online, in particular the risks involved; how to handle CIP, how to handle disclosures and how to obtain the initial deposit. I put out a question on Banker Threads, but did not receive much information. Can you direct me to any information that would help?Also, our president would like me to do a comparison to Free Checking - the pros and cons vs online accounts. While I have not experienced opening accounts online, I have been at a bank (some years ago) that offered free checking and we had a good experience. Few losses, customers really liked not having to worry about a maintenance fee, and the average balance tended to be around $3,000. I was wondering if you could direct me to any other sources that might be able to provide information or statistics on free checking?
Are internet banking and billpayer activities subject to Regulation E? I would assume so, but they do not appear to be specifically cited.
Can we state this on our Reg E disclosure? I don't think so but wanted to bounce it off you:"The use of web enabled phones (smart phones) for access to Internet Banking is currently not a product offering. ABC Bank shall not incur any type of liability related to the use of web enabled cell phones for accessing Internet Banking."