We are in the process of adding external account transfer capability (A2A)to our Internet banking service. Our vendor indicates that these transactions will show on our statements as Internet-initiated transactions and all transactions will display our own bank name. It is my contention that the statement should indicate the name of the other institution and I believe Reg E 205.9 (b)(1)(v) supports this. Of course, since it would only be logical to have the name of the other F.I. on the statement, it probably isn't required.
We are looking at implementing E-Statements for business and retail customers but our internet banking provider does not have a method in which to notify the customer that their periodic statement is ready for viewing each month. Is there a regulation that mandates the bank to notify the customer each month (or statement cycle) that the electronic statement is available for viewing?
Are all banks required to have Unlawful Internet Gambling Enforcement Act Policies and Procedures?
We want to make mortgage loan applications available on our internet banking website. What are some of the issues we need to prepare for?
The E-SIGN Act authorized institutions to provide electronic disclosures if prior customer consent is properly obtained. There is some discussion that amendments were made to Regs E and DD to withdraw portions of the rules on electronic disclosures. Is prior consent to receive notices electronically required if consumers receive internet banking disclosures via an electronic channel as part of their online registration process for internet banking and/or bill payment services?
We have a situation where an ex-spouse has been accessing the online banking portal of one of our customers. This ex-spouse has not transacted anything fraudulently as of yet. We have reset the password since being notified of this unauthorized access. We have verified, via IP addresses and times, that our customer did not log in and that it was in fact, the ex-spouse. What law(s) have been broken by the ex-spouse logging into the online banking site of the customer? Are there any areas of Reg E that would apply?
When does the Internet Gambling Enforcement Act go into effect and where can I get a copy?
As it relates to Reg E claims, I need clarification:<ol><li>is an internet purchase considered a POS<li>is a telephone purchase considered a POS</ol>I'm trying to utilize the POS 90 day extension time period. The reg is not straight forward in this regard.
If a customer uses his or her MasterCard debit card over the internet to make a purchase of services and then notifies the company to cancel their services, but they continue to debit the customer’s account how should this be handled? What Reg would this fall under?