What % of banks still use their core system to track exceptions?
Is it legal to send Adverse Action notices by email?
One of my members is disputing a transaction made with her debit card. The transaction came out of her account twice. Only the first transaction was authorized. I am being told that since it was not fraud it does not fall under Reg E guidelines. I believe they are wrong but I need proof. Please help.
Is it permissible for me to take all of the sender's information; provide the required combined disclosure and receipt; accept payment in USD for funds to be transferred in USD to sender's foreign account, but due to time constraints make the actual transfer tomorrow morning?
In April 2013, a teller errantly entered the wrong routing number when a check she was scanning rejected. In Jan 2014, the FI whose routing number was errantly entered is now asking us to issue them a credit for this item. Is the FI within their time frame to ask for reimbursement? What regulation does this matter fall under.