If we were to offer our credit card customers access to their accounts online, and they can view their monthly statements, are we required to also send them a paper statement?
Are all banks required to have Unlawful Internet Gambling Enforcement Act Policies and Procedures?
A cardholder states that a $100 transaction is unauthorized and does not contact the bank for two weeks. We then submit the charge back and credit the account $100 and debit the account $50 for their liability in the purported fraud. The merchant then represents on that charge back and we debit the cardholder the full $100. In effect the cardholder was debited $150 for the claim and is worse off than when they started. Is it legal to hold a customer liable for the first $50 in unauthorized activity even after the merchant has represented on the charge back? Is this in keeping with Reg E?
We have our residential mortgage applications available to print on our web site. We include our privacy notice within those documents. Does the applicant need to acknowledge receipt or acceptance of the privacy notice?
Is annual demonstrable consent for e-statements required by Reg E?