What are the best procedures and forms to use to resolve an EFT error?
When do we start counting the days for a Reg E dispute? I thought that the day after the Reg E date is Day 1, but I want to be sure that I am correct on that.
We are looking for a sample Reg E resolutions letter. Can you help?
I understand that the bank is liable for an unauthorized transactions if the customer loses his debit card, even if he wrote the PIN on the back of it. However, we have a situation in which the customer gave his card and PIN to a relative. Now he is claiming some of the transactions were unauthorized. What is our liability?
Can you please tell me what charters/policies are required to be disclosed on our website? Also, does our Whistle Blower Policy need to be included on our website?