Currently, when a customer signs up for estatements we still send a paper statement. The paper statement turns off when they open their first estatement. Are we required to do this or can we turn the paper statement option off completely when they sign up for estatements?
Is it OK to require police reports when consumers file EFT disputes?
What are the features of ebanking?
We have a customer who disputed a POS charge and the 90-day time frame has been completed with the completion letter already sent. The merchant has provided documents showing that the customer called to unenroll on a different date listed on their dispute letter. They did tell them it takes one business cycle for changes to be made, but hung up. Do we have any rights per Reg E as an institution to charge back the disputed charge to the customer so they will need to resolve it with that merchant directly if the dispute time frame is completed? Or do we take the loss since it is after the completion date when the charge is re-presented back to us?
If the bank decides to take a loss on an ACH item and gives the customer immediate credit, is the bank still required to wait 7 business days before notifying the customer of final credit?
How do we submit MasterCard debit card disputes if MC wants a signature but REG E won't let us request it of the customer?
To comply with the regulations, we log customer's conversation in a conversation log sheet inside the credit file. This includes telephone conversation and emails printout. Is it necessary to also drop the electronic emails to the correspondence file of the customer?
Is it considered a law violation to close the investigation prior to the extended periods of 45 and 90 days, even when you provisionally credited the client and complied with all the Reg E requirements?
Preparation and determination pay off for Citizens State Bank
If a customer chooses not to opt-in, can the bank deny them a debit card?