If an authorized signer on an account already has an ATM card, can we automatically issue them a debit card? Can an authorized signer come and order a debit card, or would the owner of the account have to come order it for the authorized signer?
We would like to set up an online banking chat on our bank’s website, where our online banking customers will able to contact a customer service representative regarding their accounts. What compliance issues do we need to address to implement this service?
What website information are we required to keep? Are we required to store our old website pages on the server?
If a customer falls for a phishing email and gives out his account info online and then realizes he has been duped, do we have to re-credit the account?
We are switching from html e-statements to a pdf format. Do we need our customers' to consent change to the new pdf format?