We currently have e-statements available for our e-banking customers and will be adding e-bills. Any e-banking customers that have e-statement and a loan account within their profile, will be converted to an e-bill for these loans. We will continue to send both the e-bill and the paper bill for a two to three month time period. There is no way to have these customers agree or accept a revised agreement without shutting off all e-statements and have them agree again, which is not a good option from a customer service perspective. Will we be OK if we send an email communication to all e-banking customers of the pending change and have a message printed on the loan bills alerting customers to the pending change? e-statement customers agreed to receive all disclosures and statements electronically when they initially signed up for e-statements.
At our credit union, we offer visa debit cards. If a member loses the card or it gets stolen, are we liable for returning all fraudulent funds back to the cardholder, or are we liable for only a certain amount?
We have a customer who gave her debit card and PIN to her medical aide (she is not in good health) to assist her with groceries etc. The aide has used her debit card for purchases unauthorized by our customer. The purchases were made as far back as July, '09. What liability does our bank have towards our customer for these unauthorized purchases?
I have been informed that a change to Reg E requires us to track every inquiry about an EFT. Is this true?
We no longer accept deposits at our ATMs, so we no longer display "Funds Availability" on the screen. However, would we still need to display Funds Availability to our customers who transfer funds at the ATMs?