Most Popular Technology Content
Rhode Island and Reg E
11/01/2010
It was my understanding that Rhode Island had a different timeframe for Reg. E - provisional credit. Although provisional credit is to be given within ten business days, RI stated that it must be issued within five business days. Am I correct?
ACH Debit and an Electronic Image
11/01/2010
How should we handle a situation when an ACH debit is presented, and then later an electronic image of the paper check is paid against the account for the same check? It is now past the twenty-four hour return deadline.
Reg E and Debit Card Disputes
11/01/2010
What is the ruling on debit card disputes if the customer has the card in his possession, but claims he did not authorize the transaction? Because this falls under Reg E, we have been concerned about how to treat these. The Reg doesn't say anything about this that we can find. It talks about lost or stolen cards, but not how to treat a transaction where the customer still has the card. The problem we are having is not knowing if the customer has given the card to someone, and then decides that he will dispute the charges by saying he did not authorize the transaction.
Phone Stolen, Fraud Charges: Reg E?
10/25/2010
A customer's phone was stolen, and because the debit card was on file with the phone company, the fraudulent charges were automatically applied to it. The customer is now wanting to file a dispute with us (the bank) to receive his money back ($200). How is this handled under Reg E and VISA? Should I file it as a VISA? Do I need to provide provisional credit, or does he need to take it up with his cell provider?
A-9 Needed for HSA Accounts?
10/25/2010
Do we need the A-9 form for HSA accounts? Our HSA accounts are housed on the deposit side and debit cards are issued. However, I know that we do not charge overdraft fees on these accounts, so I am thinking that the A-9 is not necessary? Is that right?