Most Popular Technology Content
Opted in, then Account Suspended
09/27/2010
A customer has opted in to the overdraft protection and then the bank decided to suspend his protection because he did't bring his account positive. Is there a disclosure the bank needs to send to the customer letting him know that his overdraft protection has been suspended? If the bank wants to reinstate the overdraft protection after the account is brought current, does the customer need to sign the opt-in form again?
Overdraft Fees Caused by ATM/POS Transactions
09/27/2010
Relative to charges for overdrafts caused by ATM or POS transactions, when a customer has opted out, when counting the consecutive days overdrawn, must we look at all ATM/POS transactions back to the reg implementation date or do we just exempt the ATM/POS transactions that caused the current overdraft?
Online Transfers between Business Accounts
09/27/2010
With all the new advances in online banking, what are the rules concerning online banking transfers between two business accounts (corporate, LLC, partnership) with two different tax ID numbers, but both are owned by the same person?
Proving Demonstrable Consent for eStatements
09/20/2010
We are in the process of starting e-statements for our customers. They will have to sign into our secure internet banking site to view their statements. However, the statements will be coming from another imaging company that does our imaging processing. These two companies are forming a single sign in for the images. I keep hearing about "demonstrable consent"; would we still have to prove this with our customers signing into a site that they have been or does this rule apply because it is the customers' actual statements being viewed?
No Opt-in but Wants Debit Card
09/20/2010
We decided to not charge for debit card and ATM overdrafts, because we have had a few customers who have been abusing that, so we stopped their debit card. Now they are asking if they can get the card back and pay the fee. Can we allow them to opt in on a case by case basis?