What are the requirements for terminal location on periodic statements when it is a debit card purchase from a website?
Under Reg E if provisional credit is removed due to a merchant refunding in full, does the FI still have to cover checks and OD Fees for 5 days?
Are we required to send a quarterly statement to our Passbook Savings customers if there are no electronic transactions that post to the customer's account? We have a Statement Savings account that a customer can use for ATM transactions and to set up electronic activity and we do send the required statements monthly if there is electronic activity and quarterly if there is not, but on our Passbook Savings, since we update the passbook each time a customer brings it into the bank we only generate a statement if the customer has an electronic transaction post to the account. The Passbook Savings cannot be accessed with an ATM card, but we do not block a customer from setting up an electronic transaction.
We have a customer that is highly disabled and unable to take care of herself without outside help. She needed cash and gave her ATM card to this person along with the PIN so that she could get cash. The helper withdrew unauthorized additional funds. Our customer filed dispute with us. My questions are we released from giving her funds back since she gave the PIN? Also, can we make her file a police report and press charges against the person or we'll withhold her funds?
How does e-banking work? Can bank A customer use it to transact with bank B customer?
Customer disputes several charges saying card was stolen. She notified us on 1/18. We gave provisional credit and filed with Mastercard who in turn reimbursed us. Now Mastercard took back the money from us since there are signed receipts of the transactions which happened on 1/17. Since they are saying the transactions were legitimate can we do the same and get our money back from the customer? What if we believe it is her signature based on documents we have on file?
When a customer reports an error or unauthorized card transaction on their account before it is actually posted (pending transaction) are we obligated under Reg E to begin the investigation process with regard to provisional credit within 10 days? We see that only about 40-50 percent of these pending claims actually post.
If a member is signed up for eStatements and the email notices bounce back for whatever reason do we have to deactivate the eStatement enrollment? Does it mean that we are not able to reach the member similar to returned mail statements?
What are the disadvantages of eBanking?
Can principals of a private corporation make on-line transfers from their corporate account to personal account? I know telephone transfers are not permitted.