If a borrower calls and wants a mortgage home loan, under the E-sign rules, could the Loan Officer e-mail the regulatory disclosures, Authorization certification, RESPA Servicing, Private Policy, and GFE/TIL to the consumer without first making the LO send an e-mail to the borrower for an electronic consent and have the borrower send it back?
E-sign requires that we get approval from the customer before sending documents via e-mail. I know this applies to required notifications, such as tax documents and loan documents. However, what about optional notifications like password resets or bill payee additions? Many banks do not send these at all, because they are not strictly required. If a bank elected to send a notification of password reset, would they have to obtain an E-sign document to send it via e-mail?
The bank recently received a flyer from Visa. It stated that the State Unemployment Agency will be issuing Debit Cards for those individuals who receive unemployment benefits. It also stated that banks must honor these cards, even if the holders are not customers of the bank, and they cannot charge a fee for the cash advance. Is this correct, we must honor the card and cannot charge a non-customer transaction fee?
What are a bank’s rights in a PIN-based debit card dispute?
We have a customer that has had debit card fraud occurring on his account. He just now caught on to it, but it has been happening since 10/2008. What is his liability? How far can we go back for charge backs?