Most Popular Technology Content
The OD Fee Opt-in Switch
05/03/2010
With Reg. E, if you opt out and then want to opt in, can you? If you opt in can you later opt out, can you?
Authorized Signers and Reg. E Opt-in Requirements
05/03/2010
Concerning Reg. E and opt-in, should authorized signers, rather than an account owner, on an account be allowed to make the opt-in decision?
Must we send opt-in if we won't charge a fee?
05/03/2010
If it will not be our practice to charge an overdraft fee for a POS transaction or ATM withdrawal, are we required to notify our customers of the opt-in/opt-out choice?
Reg E Dispute Timeframes
04/26/2010
When do most banks give final credit for Reg. E disputes? As I understand, merchants have forty-five calendar days from the date that the processor gives the bank provisional credit to file a representment, but our bank only has forty-five days from the receipt of a notice of error to investigate and determine whether an error occurred. I know there are instances where the bank can take up to ninety days for an investigation, but for those times when the bank only has forty-five days, the forty-five day period could end for the bank, and then the merchant could represent after that. In this case, would it just be a loss for the bank?
Electronic Delivery of Error Resolutions
04/26/2010
Can someone tell me if there is a requirement to deliver the error resolution jointly with the statement? We are in the process of rolling out e-statements, but due to system limitations, our customers will only be able to view their statement information pulled from our system, and not the error resolution (currently preprinted on the back of the paper statement). We plan to have an error resolution link "in case of errors, please click here" on the page that leads them to their statement. Are we OK on this?