Debit card fraud claims: we currently require the member to complete a CUNA affidavit, cardholder dispute forms and provide a police report. Does this practice now cease as we know it? This is in regards to Reg E.
What is the bank's obligation per Reg E when a cardholder has initiated a debit card dispute, the merchant has produced a signed contract with the cardholder's signature, but that signature is a forgery and the cardholder knows who committed the forgery?
Does Reg E only pertain to transactions where a PIN was used? If we're a Visa issuer and they require a signed letter from the customer to process a chargeback, can we make that a condition of the denial should the customer fail to return a signed letter to us?
Do you have a sample agreement that can be used for business customers to define the terms between the bank and the business that would replace Reg E?
A wife is the secondary account holder to her husband on their account. She went online to make a transfer from savings and checking. The password was declined and she called to reset it. Can we allow her to reset the ebanking or does it have to be the husband?
A customer notified us four days after debit card (Mastercard) was stolen. Unauthorized transaction appeared two days after theft and in his statement he identifies the person he thinks stole the card. Do I give him provisional credit less $50.00?
A customer uses a foreign ATM to do a withdrawal and does not receive the funds they withdrew. Which dispute form is appropriate to use for Reg E Compliance?
Can you tell me what the bank's liability is with respect to MasterCard's Zero Liability policy for unauthorized transactions on a business debit card?
According to Regulation E, Financial Institutions have 10 business days from their date of notification to issue provisional credit for a dispute. In cases where the customer closes their deposit account before their provisional credit is issued, what is the proper procedure for issuing this credit? Should the account be reopened and explain to the customer that we have rights to withdraw that credit for up to 45 days?
Can a client be charged an overdraft fee for a reoccurring payment using a debit card if it overdrafts the account?