With regard to Reg E, do we have to give customers provisional credit if they say they cancelled a transaction or did not receive their merchandise/service? I know Reg E covers unauthorized transactions.
A hold was placed on a deposited check that the bank received by mail. The bank was unable to reach the customer by phone, but mailed the hold notification the same day. The customer contacted the bank by email a week later, upset that he wasn't notified at the time the hold was placed. He stated he received the notification three days after the deposit was made. Would it have been acceptable to notify the customer by email if the message was not detailed, but stated something to the effect "Please contact (bank employee) at (bank name) concerning a hold."?
Do the new E-Verify rules that are effective Sept 8th pertain to banks?
If our ATMs do not except deposits, do we need to post the Availability of Deposits sign on the ATMs?
Recently we had a customer who went to Spain and tried to get money from an ATM and did not receive the money nor get any receipt, but was charged the amount to his bank account. What is our banks position on this?