If we were to change our free checking account to only include eStatements (there would be a fee for a paper statement), would the account still be considered a "Free Checking" account? Or if a customer wanted a paper statement (for a fee), would we need to put them in a different account type (one that was NOT called a free checking)?
We have a customer that swiped her card at a gas pump, thought it wasn't working so went to another pump. The next person in line, used the same pump. Their charge was processed to our customer's card since she had swiped her card. Would this be a Reg E claim and if so would 50.00 liability apply since card was not lost/stolen?
A customer files a claim after two months of unauthorized ATM withdrawals. The customer has possession of card, states never disclosed PIN. Withdrawals made on same days as other legitimate debit activity, withdrawals $20 - $200, ATMs w/in half mile of customer's home (customer used same ATMs in past). This is not a counterfeit situation because the customer states that her boyfriend took the card/PIN and made withdrawals and put the card back in her wallet. (High suspicion here that customer colluded, gave card/PIN to boyfriend). Under Reg E, can this claim be denied based on this evidence?
When having a client complete an application for a Debit MasterCard for a joint owner DDA account is it necessary to have both owners sign the application if only one owner is receiving the card? Or can only the co-owner receiving the card sign the application?
Reg J question. Here is the situation: If a customer uses their mobile banking app and deposits a check into an account at another bank and then takes the same item into the bank that it is drawn on, who ends up with the loss? We had a situation where the check was cashed at our bank but the same item was presented in the in-clearings the same day. Please advise on how this type of situation should be handled. We will see this more and more with the banks using these mobile apps.
For online banking, is it acceptable to have the EFT and eSign disclosures open as one document (both displayed on the screen in full) and then assent to both with ONE click?
Can a bank accept a stop payment from a online banking account without a signature? Will the printed request be sufficient and hold up in court?
When a bank restricts the use of a customer's access device due to excessive transactions under Reg D, does it have to send the Reg E 21-day change in terms notice?
When setting up businesses for online banking, ACH, and remote deposit capture, does the bank maintain control over users of the business or do they set up an administrator for the business for them to maintain?
Currently, when a customer signs up for estatements we still send a paper statement. The paper statement turns off when they open their first estatement. Are we required to do this or can we turn the paper statement option off completely when they sign up for estatements?