What are a bank’s rights in a PIN-based debit card dispute?
We have a customer that has had debit card fraud occurring on his account. He just now caught on to it, but it has been happening since 10/2008. What is his liability? How far can we go back for charge backs?
If we were to offer our credit card customers access to their accounts online, and they can view their monthly statements, are we required to also send them a paper statement?
Are all banks required to have Unlawful Internet Gambling Enforcement Act Policies and Procedures?
A cardholder states that a $100 transaction is unauthorized and does not contact the bank for two weeks. We then submit the charge back and credit the account $100 and debit the account $50 for their liability in the purported fraud. The merchant then represents on that charge back and we debit the cardholder the full $100. In effect the cardholder was debited $150 for the claim and is worse off than when they started. Is it legal to hold a customer liable for the first $50 in unauthorized activity even after the merchant has represented on the charge back? Is this in keeping with Reg E?