I’m looking for some PIN guidelines. I believe the FFIEC came out with some guidance, but I can’t seem to find it them; can you help?
On the Reg E spreadsheet for effective transaction date, do I use the pre-authorization date or the purchase date?
If an authorized signer on an account already has an ATM card, can we automatically issue them a debit card? Can an authorized signer come and order a debit card, or would the owner of the account have to come order it for the authorized signer?
We would like to set up an online banking chat on our bank’s website, where our online banking customers will able to contact a customer service representative regarding their accounts. What compliance issues do we need to address to implement this service?
What website information are we required to keep? Are we required to store our old website pages on the server?