Most Popular Technology Content
Reversing Funds under Reg E
09/06/2010
Under Reg E, do I have to give the customer one week before the funds are reversed? Can I hold the funds to stop the customer from closing the account or withdrawing the funds early if the customer approves?
Closing Account Receiving Government Deposits
09/06/2010
Is there a federal code that requires notifing a customer thirty days before closing an account that is receiving government payments?
Email Notifications Returned
09/06/2010
Assuming we still have a good customer mail address, should banks be concerned when the email notification to the customer regarding their estatement is returned?
Reg E Claim on Amount of Purchase
08/30/2010
If the customer claims that the price increased after the sale, does the customer have to provide proof of what the price should have been? If he doesn't, can we just decline due to lack of proof?
Reg E Claim for Bad Return Policy on Seller's Part
08/30/2010
If a customer orders something online and then mails/returns it back to the merchant, can the customer dispute this or is this subject to the merchant's return policy? Otherwise, if the merchant doesn't live up to the return policy, can the customer can dispute the charge? Can we require the customer give us a copy of the return policy?