The FDIC examiners are here! I am being told that we should disclose to our ATM customers on the ATM screen when their ATM transaction is accessing their overdraft line of credit. I could not find this requirement in any regulation anywhere and they could not give me anymore of an answer than "it would be a good idea." Is this usual or is someone overstepping their authority? We do mail the customer a notice each time they access funds from their overdraft line of credit whether the transaction took place at the ATM, teller line, POS or thru the inclearing.
We provide e-statements via our web site. We e-mail the member when the statement is available. We have a member that does not want the e-mail notification. Are we required to send notification that the statement is available?
There has been some discussion on BankersOnline.com about doing email marketing and what kind of legal restrictions there might be. Can you comment on this?
We are trying to make a checklist of types of disclaimers we should think about using in connection with the Internet. Do you have a list?
Is there data available as to what percentage of checking account holders opt for internet banking/bill payment ? I'm looking for a benhmark against which to measure my experience.
Our bank wants to promote online bill pay as a good alternative to using the mail, in the face of delays and uncertainty with the mail these days. How do we do so without appearing exploitative?
We outsource our Network Technology but I’m not sure if they are doing the right thing to protect our bank from viruses. What can I do to make sure this is done properly?
I would appreciate any advice on where to start when developing our information security program.
By all reports, the online gender gap is nearly closed, and men and women seem to be using the internet in equal numbers.