Most Popular Technology Content
Customer Email Policy
08/06/2001
We have a message posted on our Web site that tells customers not to submit emails that contain sensitive or confidential information and that tells them not to use email for specific transaction-related requests. Our system gives us the capability of doing auto-responders to any email submitted. We have drafted an auto-responder that thanks the sender for their message, acknowledges that it was received, but basically reiterates our policy about how they shouldn't be sending confidential or sensitive information or anything about a specific transaction or account. It has been suggested that we might want to add something to it to say something like "We will not act upon email requests for funds transfers, stop payments, account closings, or fraud notifications. These must be done either in person, or by calling such and such number." I'd like to know whether you think this is a good approach or whether there's a better way to handle this. We almost considered not even posting an email address on our site at all to just stop the email.
Audio Capability Requirement on All ATMs Probable
08/01/2001
The Architectural Access Board of the federal government is considering a recommendation that will require that all ATMs gradually be made audio capable.
Training Bankers to Comment
08/01/2001
There is this thing called the Administrative Procedures Act. It is a compliance law for federal agencies, including the bank regulatory agencies.
Compliance Requirements for Account Aggregation Services
07/23/2001
Information Security Policy Sample 2
07/23/2001
Information Security Policy
Sample 2