Is the bank required to display a notification on the online banking website when a statement is ready or a change-in-terms takes place for customers that have signed up for e-statements and various disclosures as addressed in our consent process? We will not be sending an e-mail to the customer notifying them when a statement or a disclosure is there for viewing, but will merely post the updated statement or disclosure in online banking. Is this acceptable as I could not find any clear directions for this under the amended changes for E-Sign and Reg DD.
I am going to ask a really stupid question. What is the difference between ACH and EFT? I am very new to the banking industry and these two topics confuse me.
When we open new accounts, we like having customers sign up for online banking at that time. Marketing created a form where the customer waives the requirements for demonstrable consent and certifies they meet the hardware and software requirements we have to get our e-statements. Is this satisfactory?
We are in the process of converting to a self enrollment process for online banking. If our customer clicks "I agree" to accept the agreement and the wording to allow transfers is included in that agreement, do we need to send them a separate form which includes their signature for the transfer authorizations?
Is there anything stating that we must force our credit union member to opt into answering a security question for password resets online?
What are the risks of linking owners and/or authorized signers to a single sign-on within the online banking application? In other words, if a customer is the owner of business #1 and an authorized signer on business #2, what are the risks to the bank if these accounts are both available using a single online banking sign on?
We provide the Reg. E initial disclosure at account opening (face to face). We offer online banking services. When our customer signs up for that service do we have to give the entire Reg. E initial disclosure again, if it hasn't changed since they opened the account?
We are currently setting up our internet banking package. What guidelines should we follow for our disclosures and online banking agreements?
How long do we need to retain applications for online banking access? We currently scan the applications into our report and imaging software. Is there is a need to hold onto the original applications?
How long should we keep our Online Banking applications? I can't find this specifically addressed in any of our record retention manuals.