Is there data available as to what percentage of checking account holders opt for internet banking/bill payment ? I'm looking for a benhmark against which to measure my experience.
We get lots of complaints about our bank's Web site and Internet banking service. Is this typical? What are other institutions experiencing? How do you respond, or do you?We are having an internal debate about whether to just fix the "problems" users are carping about, or whether to do some true usability testing. If we do usability testing, should we do it with a focus group of actual customers, or is it best to hire experts?
What are the pros and cons with buying, leasing or renting office equipment? Is there some rule of thumb or formula that could help us determine which course of action would be best for our bank?