A wife is the secondary account holder to her husband on their account. She went online to make a transfer from savings and checking. The password was declined and she called to reset it. Can we allow her to reset the ebanking or does it have to be the husband?
What are the REG E rules concerning a delay by the cardholder of not reporting a lost/stolen card and additional transactions were processed? Example: Affidavit states card stolen 04/10, but blocked on Network 05/18.
An article about Reg E and Overdraft fees in our local newspaper mentioned a change effective August 22, regarding a ban on charging inactivity fees. The article made it sound like this will affect savings and checking accounts. I have not read or heard anything else about this. Can you clear this up for me?
How can the bank optimize its vendor risk management efforts?
Are there any statue of limitations on a consumer filing a dispute in Reg E? The consumer comes in a year after the transactions (the first to the last transaction all occur within a 60 day period so unlimited liability would not apply) and wants to dispute the items as unauthorized. Does the institution have any defense or must they accept the loss?
We have an item that posted to a customer's account that came through via what appears to be a paper item, although it posts as an "electronic image". However, it seems pretty obvious that the company took the customer's account information, probably via phone, and created a check for a payment of a membership. This was recurring for about 4 months. Is this an EFT, and thus, subject to Reg E?
Is a electronic signature under E-SIGN sufficient to justify our pulling a credit bureau check on an applicant?
Are refunds of withdrawal fees charged at a foreign ATM reportable on 1099's?
The passage below is part of John Burnett's response to a Reg E question concerning unauthorized transactions reported beyond 60 days from the statement delivery date. For example, if there was an unauthorized transaction (no access device used) that appeared on the customer's June statement and he or she is just now reporting it, must the bank reimburse the customer? My bank has been denying these claims as too old. Based on everything I've read, I believe the customer is not liable for these initial transactions, even though they appear on earlier statements. I am wondering what John meant by "unless the transaction is one in a series" in the article below. Could someone elaborate please? Your consumer/customer is entitled to enter a claim with you that an entry was unauthorized at any time (the 60 day limit in section 205.11 only covers the customer's right to the procedures in that section, not the customer's liability for unauthorized transfers, which is found in section 205.6). If the transaction is unauthorized, the customer is entitled to a refund unless the transaction is one in a series and took place more than 60 days after the statement was available that showed the first unauthorized transaction in the series.
When a bank owned ATM gives approval for a cash withdrawal transaction on a credit card (not a debit card), but no money was received and the amount shows as a charge on the credit card, who is responsible for filing the report and/or correcting the error?