Are there any regulations that govern ATM card issuing for rep payee accounts (SSI/SSA)?
Is the "Official Interpretations" section of Reg E subpart B Remittance Transfers part of the Reg or just someones interpretation? Section 1005.33(a)-5. i., ii., and iii. Procedures for Resolving Errors. This makes no sense to me to hold the sending bank accountable for something beyond their control. I would think an error such as this would fall under "Extraordinary Circumstances." I have to present this to our President and CFO so your answer on this would be greatly appreciated.
Looking for standards as they may apply to primary doors going into a branch office. I base the primary door used as the one most visible. Other doors such as rear or side doors should not be used except for emergency.
Where can I find some detailed information on e-banking?
I want to understand the structure of an e-banking system. I intend to prepare and submit a proposal for implementing an e-banking solution for my bank. What infrastructure should be in place? Is the solution software based? What are the hardware and software required?
Can an institution accept a deposit by matching a name or social security number if the account number is invalid?
During one of our recent exams, it was suggested by the examiners that we open accounts online (which surprised us); they would like us to phase out our brokered deposits and felt we could replace these deposits by opening accounts online. I have been trying to gather some information on what is involved in opening accounts online, in particular the risks involved; how to handle CIP, how to handle disclosures and how to obtain the initial deposit. I put out a question on Banker Threads, but did not receive much information. Can you direct me to any information that would help?Also, our president would like me to do a comparison to Free Checking - the pros and cons vs online accounts. While I have not experienced opening accounts online, I have been at a bank (some years ago) that offered free checking and we had a good experience. Few losses, customers really liked not having to worry about a maintenance fee, and the average balance tended to be around $3,000. I was wondering if you could direct me to any other sources that might be able to provide information or statistics on free checking?
We have a customer who filed several Reg E claims. During our investigation we referred the claim to our Security Director who wanted to meet with the customer to discuss the possible identification of a party caught on video. The customer has not returned numerous phone calls and e-mails. Can we refuse the claim for lack of cooperation on the customer's part?
Between the potential for customer files and account trials to walk away and the possible introduction of viruses, I am curious as to what kinds flash drive controls (if any) are being implemented and/or if regulators have started questioning this.
We are deciding whether or not to provide e-statements on our internet site. What are the required disclosures needed to provide this service? I understand that the customer can choose whether or not to receive his/her statement electronically.