Most Popular Technology Content
Rules for Online Business Resolution
05/30/2011
I had a Banker open an account for a corporation. He went online to get a copy of the state certification. When checking over the business resolution, I noticed that the person listed as Secretary on the state site is not the person listed as secretary on the resolution. Should I have them come back and redo the resolution?
Reg. E Procedure for Stolen ATM Card
05/23/2011
A customer had her ATM card stolen and claims the PIN was not written on the card and that it could not be easily guessed. There were two withdrawals done at a foreign ATM before she notified us (same day just a few hours later). The transaction journal showed no invalid PIN attempts. She filed a police report and the police dept. was able to retrieve photos. We issued her provisional credit within the time frame as per Reg E. We have contacted her to view photos but she has made excuses not to come in. Even though the photos clearly show she is not the one who did the withdrawals, can we hold her liable for the $50.00 since there were no invalid PIN attempts and she's no longer being co-operative in helping to identify a possible suspect?
Reg. E Procedure for Stolen ATM Card
05/23/2011
A customer had her ATM card stolen and claims the PIN was not written on the card and that it could not be easily guessed. There were two withdrawals done at a foreign ATM before she notified us (same day just a few hours later). The transaction journal showed no invalid PIN attempts. She filed a police report and the police dept. was able to retrieve photos. We issued her provisional credit within the time frame as per Reg E. We have contacted her to view photos but she has made excuses not to come in. Even though the photos clearly show she is not the one who did the withdrawals, can we hold her liable for the $50.00 since there were no invalid PIN attempts and she's no longer being co-operative in helping to identify a possible suspect?
Reg E for Pending Transaction Disputes
05/16/2011
We have members that want to dispute transactions that are pending against the account but have not posted/cleared the account. How does Reg E apply to this?
Regulation from "E-Statement Agreement"
05/09/2011
A Q and A dated 10/26/09 by Richard Insley "E-Statement Agreement" states the following,"Although you are free to require e-statements as a condition of a new product, you can not require existing product-holders to relinquish paper statements and accept e-delivery." What regulation does this statement come from?
