In April 2013, a teller errantly entered the wrong routing number when a check she was scanning rejected. In Jan 2014, the FI whose routing number was errantly entered is now asking us to issue them a credit for this item. Is the FI within their time frame to ask for reimbursement? What regulation does this matter fall under.
Are banks required to disclose an 800 number in Reg E? We have always had an 800 number but they just canceled it.
What is the "industry standard" for reviewing mobile deposits for fraudulent activity? Do most have a set daily/monthly dollar limit and how long must a deposit and on line banking account be open to get access?
Reg E. If a customer claims they are waiting for a refund from a merchant on a debit card claim: A. for an authorized signature based purchase B. for an unauthorized signature based purchase, By what day do we need to give provisional credit based on the day they come in and state they need a refund? I can't remember if I have heard they must wait 30 days?
We have a customer who has filled out the EFT claim form claiming that a POS item that is showing that the PIN was used is an unauthorized/fraudulent transaction. Operations talked to him and asked if the card was stolen. He said no and that there were no other items on the statement aside from this one to indicate that the card was compromised. Is there something in Reg E that limits our liability when the PIN is used and the customer has no explanation was to it could have been compromised?