I'm having a hard time explaining to our operations staff why they should not be requiring that customers provide a copy of a police report before we will process their claims for unauthorized debit card use. Is there anything I can point to that can back me up in this ongoing debate?
by Jimmy Sawyers
Does the ADA apply to mobile/online banking? I know the DOJ has added literature to address sites for State/Local government; however, I cannot find anything definitive for the banking industry.
How long is the bank liable on a visa debit card for fraud discovered by the customer?
We have a member who is disputing roughly $2,000 worth of VISA charges. He is claiming that they are fraudulent but they have been coming out of his account multiple times each month for the last 8 months. As I understand it, he is only able to dispute the charges that are 60 days from the date of his last statement, which is $2,000. Under Visa Zero liability, it is not specific as to what negligence is. Is this something that we could consider negligence due to the amount of time that it has been coming out of his account? It started coming out in October 2012 and he is saying that he just noticed it June 2013. We are still going to dispute the charges on his behalf but the provisional credit is what we are not clear on.