How critical is board support in implementing a successful Enterprise Risk Management initiative?
How long is the bank liable on a visa debit card for fraud discovered by the customer?
If a customer disputes a previously authorized debit card charge on their account, but the merchant has offered to credit them back, are we required to give them provisional credit and proceed with the dispute?
In the Dodd-Frank Section 1073 Foreign Transfer rules for wire transfers, do DBAs and Trusts fall under personal or business?
We have a customer who reported several unauthorized debit card transactions. The customer admitted to us that it was his adult son who had used their card without their permission. Before we could do our investigation, the customer requested that we cancel dispute. They did not want the bank to pursue their son legally. So the dispute was cancelled. Now, seven months later, the wife calls and wants to reinstate their claim and have given their blessing to pursue their son legally. Can the customer reassert their claim at this point, according to Reg E?