Does Reg E only pertain to transactions where a PIN was used? If we're a Visa issuer and they require a signed letter from the customer to process a chargeback, can we make that a condition of the denial should the customer fail to return a signed letter to us?
Regulation E. Timely notice not given question? We often have customers file debit MasterCard claims 6 months or more past the date of the "unauthorized" transactions. Regulation E would have the bank responsible for the first 60 days from the statement date. What if we have proof of Online Banking activity or that the customer accessed their E-statements, during and/or after the disputed transactions? Would the liability now fall on the customer, or are we still responsible for the first 60 days unless proven authorized?
Do you have a sample agreement that can be used for business customers to define the terms between the bank and the business that would replace Reg E?
A wife is the secondary account holder to her husband on their account. She went online to make a transfer from savings and checking. The password was declined and she called to reset it. Can we allow her to reset the ebanking or does it have to be the husband?
A customer notified us four days after debit card (Mastercard) was stolen. Unauthorized transaction appeared two days after theft and in his statement he identifies the person he thinks stole the card. Do I give him provisional credit less $50.00?