We need to communicate a change to our Business Mobile Banking customers. Is it permissible to send these customers (approx. 450 relationships) a text message to their cell phones with a link to the product change description without getting their express consent?
Do all banks need a social media department with written policy and procedures?
What do the initials EDP stand for?
When filing a written statement of unauthorized debit, can a financial institution charge you a return fee to process an ach that came from an account?
If a customer has electronic statements, is the bank obligated to provide, at no charge, a printed statement to the customer upon their request?