We are considering requiring our bank employees to only receive their statements via e-mail instead of print. Is there anything in the Regs that would prevent us from being able to do this since our employees are provided email access through the bank and can receive it there? Are we required to give them a choice of delivery method for their statement if this is available?
What should my bank have on file regarding service provider documentation? Some vendors send us tons of paper while others send nothing. What is practical and acceptable?
We are in the process of developing an eStatement service. Are we required to send Email notifications each month to the customers that have consented to receive eStatements, even though all of our statements cycle month end/quarter end? Does the consistency of the one cycle month end statement still necessitate monthly notification via email?
We are considering requiring our employees to only receive their statements via e-mail instead of print. Is there anything in the Regs that would prevent us from being able to do this since our employees are provided email access through the bank and can receive it there? Are we required to give them a choice of delivery method for their statement if this is available?
What disclosures do we need for e-statements? Are there any sample disclosures out there?
We are considering e-statements. Is there a regulation that requires a customer to receive a statement or notice by mail periodically? My concern is the loss of contact. The customer might obtain statements on the internet, but we might not know the physical location of the customer.
We are going to offer our customer electronic bank statements. I have read the push pull information on the site. We will be using the pull method. Where can I get information on the "rules" we need to follow for this new offering?
Our bank is changing it's ATM fee assessment structure: currently, our customers are charged for each time they use a foreign bank's ATM, and these fees are aggregated and deducted from the customer's account at the end of the statement cycle. We are going to start assessing this fee at the time the customer uses the foreign ATM. Do we need to provide customer's 30 notice of this change? Note: our current disclosures do not mention when foreign ATM fees are assessed to customers' accounts, the disclosures only state that customers may be charged a fee by the foreign ATM operator or any network used to conduct the transaction.
We have online banking but do not have online statements. Since customers have access to transactions, images, and balances 24/7/365 can we elect not to send them a paper statement? Isn't posting online a periodic statement? If not, then at cycle time, when we "drop" statements then send them to archive, but do not print them, isn't this the same as having their statement accessible should they request a printed statement?
Some consumers believe that the images of checks are not as good as the checks themselves. What are the rules on this for proof of payment or prosecution of forgery?