02/03/2003
In an article titled "Longevity of Online Statements" by Andy Zavoina, Andy discusses the length of time transactional information should remain available to the Online Customer. Does this period of time also apply to Commercial Online Access Customers? If so, can the bank still make the information available for less than that time frame (Say 45 days)?
10/07/2002
I am searching for a sample of a form for a member to sign allowing a credit union to send statements electronically.
08/05/2002
We have a customer who primarily uses the internet and wants to stop his paper statement. We don't offer the electronic statements yet, but is there something prohibiting us from canceling his monthly paper statement?
06/03/2002
Is there a rule in place for how long a bank must make online account statements readily available to their customers who utilize the internet to pull their statements from the bank?
05/06/2002
The bank is uploading all of each day's new deposit statements to our ebanking vendor, including both statements for customers enrolled in Internet Banking and statements for those not enrolled in Internet Banking. For those who have enrolled in Internet Banking, we do have the permissible purpose of providing them access to their account statements; the ebanking vendor is providing this third-party service on the bank's behalf. However, for those customers who have not enrolled in Internet Banking, do we have a permissible purpose since the ebanking vendor is not providing a third-party service for these customers on the bank's behalf? [We do not offer an opt-out option.]
04/01/2002
Can you direct me to current articles on e-statements (security and disclosure)?
03/11/2002
I am not sure if this is the proper category, but I am trying to find some information regarding stored value cards and Reg. E. In particular, how does the periodic statement requirement apply in this instance? Our holding company has elected to provide electronic statements if a customer purchased a card through the Internet; however, if the customer purchases a card at POS, then how does the periodic statement requirement apply? Can "periodic" mean monthly?
09/03/2001
If you are imaging customer checks for enclosure in their monthly statements. Must you retain the original check? If so, for how long?
05/07/2001
I am a mortgage broker. Certain local banks and credit unions want to refer loans to me. ...I could swear there used to be a RESPA checklist that outlined the things a person had to do in order to earn a fee, and of this list you had to do, I think, 5 of the entire list in order to legally earn a fee.
03/19/2001
I am not sure if this is the proper category, but I am trying to find some information regarding stored value cards and Reg. E. In particular, how does the periodic statement requirement apply in this instance? Our holding company has elected to provide electronic statements if a customer purchased a card through the internet; however, if the customer purchases a card at POS, then how does the periodic statement requirement apply? Can "periodic" mean monthly?