If a customer has electronic statements, is the bank obligated to provide, at no charge, a printed statement to the customer upon their request?
If we were to change our free checking account to only include eStatements (there would be a fee for a paper statement), would the account still be considered a "Free Checking" account? Or if a customer wanted a paper statement (for a fee), would we need to put them in a different account type (one that was NOT called a free checking)?
Are Regulation E-compliant statements required for business accounts?
Could we use your model disclosure for Check 21 to use at our institution?
We are adding ebills to our edocument service. If a customer chooses to receive an e-bill for their mortgage, all other accounts will be converted to e-statements as well. Is this considered a violation of the ESIGN Act as the customer is only signing up for the mortgage bill?
We offer eStatements to customers, and send an email when the statement is available. Do we need to revert to paper statements in either of the two following situations? (1) If the email bounces back, (2) the customer does not access the e-statement? Do we increase our liability in any way if we do not monitor for either of these scenarios?
What are the requirements for terminal location on periodic statements when it is a debit card purchase from a website?
Are we required to send a quarterly statement to our Passbook Savings customers if there are no electronic transactions that post to the customer's account? We have a Statement Savings account that a customer can use for ATM transactions and to set up electronic activity and we do send the required statements monthly if there is electronic activity and quarterly if there is not, but on our Passbook Savings, since we update the passbook each time a customer brings it into the bank we only generate a statement if the customer has an electronic transaction post to the account. The Passbook Savings cannot be accessed with an ATM card, but we do not block a customer from setting up an electronic transaction.
We are mailing out our statements and also provide eStatements for our customers, but if a customer does not want their statement at all can the customer elect not to receive a statement if we provide them with a form to have them elect not to receive a statement?
What should you do when a customer enrolls for electronic statements and then subsequently doesn't access the secured website to access the electronic statement?