I am looking for a sample of a script I can use for our front line employees to explain the opt-in requirement. We have had so many go off on their own tangent, further confusing things, that we need to bring everyone to same page so to speak.
Do Worry about Do-Not-Call
Can you recommend some pre-packaged Sales and Service Training for tellers and platform sales employees? Any good Web sites to look at on this topic? Have you heard of Service Plus and who publishes this training module?
We will be launching online banking in about 60 days. I would appreciate any ideas you might have for making our customers aware of it, promoting it outside the bank, getting people to try it.