How much time should it take to scan and index a 200-page file?
We have a customer that wanted to dispute a debit card Visa transaction while it was in presentments. We held the dispute until it posted. I know with Reg E the dispute starts when posted. Does the same apply with the Visa Rules?
We issue MasterCard debit cards. If a customer disputes a transaction where a PIN was used per Reg E and MasterCard, can we assess the $50.00 dollar liability? Card wasn't lost or stolen.
By whom are we required to send out Reg E statements?
Can you restrict access to a debit card, if you are unable to get a hold of a customer and need a phone and address update?