What % of banks still use their core system to track exceptions?
Do exception tracking systems reduce errors in exception management?
Do most banks use electronic exception tracking systems?
Is it legal to send Adverse Action notices by email?
One of my members is disputing a transaction made with her debit card. The transaction came out of her account twice. Only the first transaction was authorized. I am being told that since it was not fraud it does not fall under Reg E guidelines. I believe they are wrong but I need proof. Please help.